|
| Terms and Conditions |
|
| Important. Please read carefully. |
|
| Terms of Hire |
|
1. All booking are made via the Swift cars service website or directly
via our control centre.
2. The sending or making of a booking request does not confirm a booking
and in no way obligates Swift cars service contractually or otherwise until
Swift cars service confirms a booking in writing, via email or other.
3. Any changes to the booking must be notified to Swift cars service as soon
as possible, as it is possible that your booking will be cancelled by Swift cars
service at point of pickup should it then interfere with other bookings.
4. All drivers are self-employed, fully insured (with hire & reward insurance)
Public Carriage Office registered plus personally responsible for all goods & persons carried,
therefore Swift cars service does not accept any liability for persons, personal belongings or
any goods carried. unless it should be proven that Swift cars service did not ensure that a
drivers insurance was up-to-date.
5. It should be noted that Swift cars service is primarily a passenger service, therefore most
drivers do not have goods in transit insurance or insurance to cover articles of high value.
It is therefore your responsibility to ensure the cover of any item that you wish transported
that is of a high value.
6. Swift cars service does not accept any liability for late vehicles either at a pickup point
or destination, or for any unforeseen event, therefore it is your responsibility to ensure that
you allow enough time when booking to allow for any unforeseen event and to meet any personal
or business timetables.
|
|
| Confirmation of bookings |
|
1. For credit card payments: Swift cars service will issue a confirmation of booking subject
to time slot availability via email or other. However Swift cars service reserve the right to
cancel a booking without notice & without prejudice should the credit card company refuse payment.
In the unlikely event that this happens Swift cars service procedure is to issue an email
notifying you of the situation & informing you that you booking is cancelled.
2. For cash payments & payments made by UK Cheque & cheque card: Swift cars service will
notify you upon receipt of your booking request (by return email or other) that your
booking has been accepted and confirmed.
3. The Swift cars service offices are manned 24 hours a day 7 days a week so should you need
any follow up confirmations please call us on Swift cars service
|
|
| Payments |
|
1. Except of inbound journeys from airports that must be paid by credit card in advance we accept
payment for all other journeys by cash, UK cheque & cheque card or Credit card.
2. Cash & Cheque payments are made directly to the driver who will issue a receipt at point of payment.
(point of payment being the end of the contracted journey).
3. Credit card payments (or any payment made to Swift cars service) is subject to a 17.5% VAT (Value Added Tax)
government taxation charge irrespective of were the booking is made from, as all work is carried out in the UK
and is therefore subject to VAT.
4. Where a booking is made by credit card and the passenger/s choose alternative destinations to those booked,
the driver will charge any differences which should be made in cash (pounds sterling) after receiving a quote
for any differences from the control centre.
5. Where the the journey is a shorter distance than that booked a refund will not be made (either in full or
in part) as you have not inform us of any change/s and are in breech of the contracted journey. please see
cancellations & refunds.
|
|
| Refunds & Cancellations |
|
Refunds & Cancellations - Credit cards:
In the event that an error occurs in your charging that should resulted in you being overcharged,
or you feel you should receive a refund for any reason please contact us as
soon as possible.
Any journey may be cancelled up to the time a job has been dispatched. In which case a full refund will be made
less a Ten pound cancellation free.
Where a job is cancelled on arrival or the driver is on route to you no refund will be made.
In the event that Swift cars service should be in breech of any contracted journey a full refund will be made without
any cancellation free or other.
All refunds will be re-credited to you credit card but under no circumstance will a refund be made in any other way
when payment is received by credit card.
Please Note:
Refunds should register on your account within 56 hours, in the event that it doesn't please contact us again
and we will chase it up for you.
Refunds - Cash & UK Cheque:
In the event that a driver overcharges you or you feel that you should receive a refund for any reason please
contact us as soon as possible and we will look into the matter for you. If a driver has overcharged or a
refund is found to be appropriate a refund will be made in pound sterling by UK cheque and posted to you
anywhere in the world.
|
|
| Multi drops or pickups |
|
For Multi drops & pickups will require a quote directly from the control centre.
When these quote are made they allow ten minutes waiting time at each pickup point or destination,
however; should a vehicle be kept waiting at any such point in excess of fifteen minutes
the driver will make a cash charge for the difference.
|
|
| Exceptions |
|
At this time there are no exceptions
|
|
| Miscellaneous |
|
1. It is your responsibility to have read and understood Swift cars service terms & conditions, &
privacy policies prior to ordering a vehicle.
Ordering a vehicle confirms acceptance of our terms & conditions, & privacy policies without reservation.
|
|
In all cases the Laws of England & Wales shall apply.
All personal data is protected by the Data Protection Act &
UK statutory rights apply.
All rights reserved.
|
|
| Public Carriage Office License (PCO): |
|
04011/01/02 |
| Company Registration No: |
|
6270232 |
| VAT Registration No: |
|
877 2731 87 |
|
|
