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| FAQ |
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Q: Where & How do we meet the driver?
Q: How long will the driver wait for us?
Q: What happens if the flight is delayed or arrives early?
Q: what happens if my flight is diverted to another airport?.
Q: Can I request a male or Female driver or a pacific driver?
Q: How long is the trip between the airport & Central London?
Q: Can I book a vehicle & driver for the duration of my stay?
Q: Can we book a return trip to the airport when we are leaving?
Q: What areas are covered by the term Central London?
Q: How much notice do I need to give on a booking?
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| Q: Where & How do we meet the driver? |
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A: Unless requested to the contrary, our driver will meet their passengers by the exit to the customs hall
inside the airport terminal, where he/she will be holding a meeting board with the passengers name on it.
Please bear in mind that airports get busy, this is why we ask for the passengers mobile phone number so our
driver can call the passenger should there be any complications in making contact. So please ensure yours is
at hand!
When the driver makes contact, he/she will assist the passengers with their luggage and show the passengers
to their vehicle.
In the event that you are unable to make contact with your driver, please call us on Swift Car Service ASAP.
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| Q: How long will the driver wait for us ? |
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A: The driver will wait approx 45-60 minutes from the time the plane lands before calling you on your mobile,
in the event that the driver is unable to contact you, the driver will make a paging call from the
Airport Information desk; wait 15 minutes by the information desk with a meeting broad and then make enquiries
with airline staff, customs and immigration. Only then will the driver leave if he has been unable to contact
the passenger/s.
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| Q: What happens if the flight is delayed or arrives early? |
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A: As we have access to all UK flight arrival and departure boards we will make the necessary adjustments to
your booking, to ensure that the driver is there to meet the passenger/s, so rest assured, it makes no
difference how early or late the flight is there will be a driver there to meet you.
As a norm Swift Car Service will not charge extra for this service, however Swift Car Service do reserve the right
in extreme circumstances. (The definition of Extreme being at the discretion of Swift Car Service),
to make a cash charge for any excess of waiting time, parking fees and/or other overhead incurred.
However no charges will be made until the driver has contacted the control centre and the control centre
sanctions any such charge.
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| Q: what happens if my flight is diverted to another airport? |
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A: We quite often have vehicles within striking distance of Heathrow, Gatwick, Luton, Stansted & City Airports,
so although we cannot guarantee being able to pick you up under these circumstances, we will endeavour to do
so and dispatch a vehicle if one is available!
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| Q: Can I request a male or Female driver or a specific driver? |
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A: Yes; We appreciate that some clients prefer male or female drivers and quite often request drivers who
have picked them up before, so where possible we will be happy to oblige, however if a specific driver,
(male or female) is not available Swift Car Service reserve the right to send any available driver.
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| Q: How long is the trip between the airport & Central London? |
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A: The trip normally varies between:
Heathrow 45-60 minutes
Gatwick 75-90 minutes
Stansted 45-90 minutes
City Airport 25-45 minuets
Luton 35-65 minutes
Quotes are approximate & vary largely depending on the time of day and traffic conditions.
Therefore and without prejudice Swift Car Service its staff and representatives are not bound
contractually or otherwise and are in no way to be considered negligent or at fault if a trip
should take longer.
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| Q: Can I book a vehicle & driver for the duration of my stay? |
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A: Yes; you can book a vehicle for the term of your stay, for individual trips, sightseeing and/or daytrips.
We offer sightseeing tours as well as day trips to such places as:
Windsor Safari Park, Cheltenham, Epsom, Ascot, The Henley Regatta & places too numerous to mention here,
so for a quote please call our control centre on Swift Car Service, and one of our controllers will be
happy to discuss your requirements. Alternatively email your requirements and we will
get back to ASAP.
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| Q: Can we book a return trip to the airport when we are leaving? |
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A: Most certainly, return booking can be made in exactly the way the original booking. click here to email
your requirements or call us on Swift Car Service.
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| Q: What areas are covered by the term Central London? |
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A: The term Central London cover all of the following Central London post
For all other areas please call our control centre on Swift Car Service and one of our controllers will be
happy to give you a quote.
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| Q: How much notice do I need to give on a booking? |
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This is variable and currently stands at two hours. The amount of time /notice required is updated by the
control centre and varies according to the confirmed bookings and vehicles available at the time.
This normally varies between 2 & 24 hrs. with an average of 8 - 12 hours, however it is advised to book
as early as possible.
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